Refund Policy

Effective date: 19 September 2026 · 1dot.ai Add-ons, provided by Ramachandran Arumugam Velmurugan (trading as 1DOT AI) · Contact: support@1dot.ai

Try before you pay

Every add-on has a free plan and a 14-day free trial of Pro inside the add-on, so you can check it fits before buying.

14-day money-back guarantee

If you are not satisfied with a purchase, you can ask for a full refund within 14 days of the charge. This applies to new annual plans (Single User or Domain), annual renewals, and one-time credit packs. No reason is required.

How to request a refund

Email support@1dot.ai with the email address used at checkout and your Paddle order number (it is on your receipt). You can also request a refund directly from Paddle at paddle.net. We reply within 2 business days.

How refunds are paid

Our order process is conducted by our online reseller Paddle.com, which is the merchant of record for all our orders. Paddle processes refunds to the original payment method; banks usually show them within 5–10 business days. When a refund is issued, the related Pro plan or unused credits end.

Cancelling a subscription

Annual plans renew automatically. You can cancel at any time from the link in your Paddle receipt or by emailing us; the plan stays active until the end of the paid period. Cancelling does not by itself refund past charges — ask within 14 days of a charge for that.

After 14 days

Charges older than 14 days are not normally refundable, except where the add-on did not work as described and we could not fix it, or where the law of your country gives you a right to a refund.